MUJI Tuyển dụng FS Supervisor

1. JOB OVERVIEW

[In normal circumstances: The most important thing is to develop SVA and Store Staff]

• Grasp sales floor layout and any problem to report to store manager
• Improve store operation efficiency and perform operations in store
• Grasp the sales floor layout and the individual problems of the department in charge
• Promote and modify the sales expansion plan of the department in charge (monthly, weekly)
• Collect and report the sales information of the department in charge
• Store, working shift control
• Store staff control based on work scheduling (work assignment table)
• Manage store façade
• OJT for store staff, improve customer service
• Recruit store staff
• Manage staff's job
• Plan and build store organization system
• Manage in-store safety and security based on audit items
• Emergency management
• Build internal / external network, information collection, information sharing

2. SCOPE OF WORK AND RESPONSIBILITIES

In store operation

●      Continue to provide high-quality services while communicating the concept of MUJIRUSHI to customers

●      Proactively respond greet customers at the store as a model sales staff

●      Continue activities to earn the trust of customer

●      Acquire all necessary services and basic skills in department in charge

●      Be aware about both store and company budgets so that all staff can maintain proper awareness

Grasp sales floor landings, individual problems, and give instruction

●      Check the sales floor layout

●      Confirm if all staffs follow store manager's instructions

●      Inspect problems of department in charge and report to store manager

Promote and modify the sales development plan of the department in charge (monthly, weekly)

●      Confirm monthly business development plan

●      Create schedule in the department in charge, share it in the department, manage the schedule, and execute as planned

●      Plan to workshop

●      Plan and execute VMD team and promotion change schedule

Control staff based on staff working schedule (work assignment table) [Department in charge]

●      Confirm labour cost of the department in charge. Management of appropriate personnel

●      Optimize monthly shifts. Create monthly shift table

●      Optimize daily work schedule. Achieve business leveling

Manage store facade [Department in charge]

●      Understand best selling items and check sales floor

●      Manage of product display status at sales floor. Keep maintenance normally, and check the display amount is appropriate or not

●      Check the availability of inventory. Link from store manager to MD in charge as needed

OJT of store staff, improvement of customer service [Department in charge]

●      Plan the training for newcomer. Works with SVA

●      Manage staff impression and greetings with customer

●      Manage store staff's reaction

Recruitment staff [Department in charge]

●      Grasp the recruitment situation and propose to store manager include the reason when necessary

Staff management [Department in charge]

●      Attendance management. Confirm whether management is correct.

●      Approval for overtime plan

Settle and check store profit and loss, improve it with the plan [Department in charge]

●      PL analysis, confirmation of difference between budget and actual results, create the improvement plan

●      Investigate causes of cost differences and implement countermeasures

●      Inspection of stock status and disposal status

Manage emergency [Department in charge]

●      Development of an emergency communication system in case of an accident, incident, or disaster

●      Respond quickly to customer complaints

●      Make sure the role of fire and all emergency exits are always open

●      Report accidents and incidents promptly to the manager

Plan and build store organization system

●      Design the appropriate departments and categories for each team and their roles. Arrange them in consideration of the personnel training

Audit [Department in charge]

●      Based on the audit items, check the sales floor of the store and the behind environment

●      Check cleaning and inspection schedule, date, time

●      Confirm that everything is follow the rules or not

3. ABILITY, KNOWLEDGE AND SKILLS REQUIRED FOR WORK

[In general]

●      Motivate and act effectively to approach to subordinate person

●      Be able to cooperate and support related parties as the person in charge

●      Analyze things base on an objective view and multiple angles

●      Understand and accept the diversity of the other person for smooth communication

●      Speaking English skill (TOEIC 700 or higher, TOEFL 76 or higher, IELTS 6.0 or equivalent)

●      Can set and share organizational goals, and plan to achieve them

●      Be able to transfer within one hour by appropriate transportation

4. EXPERIENCE

●      Have more than 1 year working experience as G1 store staff (SVA)

●      Retail experience

●      Experience handling store staff

Experience with cashier operation

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